SERVICES

1) Technical assistance by telephone, by fax or by e-mail provided by the technical staff at EDIT Inc.

2) Should the EDITerm software contain a defect or bug, EDIT Inc. undertakes to immediately start the process of analyzing the defect in order to correct it as rapidly as possible.

3) EDIT Inc. may, at its discretion, provide minor releases of the software as part of the technical support contract.

4) EDIT Inc. may, also at its discretion, arrange an appointment with the client for a technician to analyse the problem as it manifests itself on the client's equipment.

5) EDIT Inc. undertakes to grant a 20% discount on the upgrade price of major releases (identified by a change in the version number) to any client holding a technical support contract.

6) EDIT Inc. undertakes to provide one training session during the period of the contract to the client's employees.

LIMITS

1) The technical support contract does not include the development of new functions or modules. If this type of custom development is requested by the client and if EDIT Inc. accepts the mandate, additional charges will be negotiated and the client billed directly by EDIT Inc.

2) All training in addition to that offered during the implementation of the software will carry additional charges.

3) The technical support contract does not cover the correction of defects or problems caused by modifications made by the client or a third party to the environment in which the software was originally installed. The technical support contract applies only to the configuration specified in the EDITerm Licence displayed by the software under the <Help> Menu.

4) The availability of technical support services is subject to the terms and conditions of the user's licence.

Technical Support Without a Contract